Complaint Details

Status	:	Closed
Complaint No	:	0060548/2016
Category	:	Telecom
Date	:	01-03-2016
Subject Line	:	RELIANCE ARE NOT WORKING AS PER THE GUIDE LINE OF TRAI . ONCE I STOPED USING THEIR SERVICE AND NON STOP BILL RECEIVING BY MAIL.
Complainant	:	UNNI C NAIR
Address	:	USHA NAGAR CO-OP.SOCIETY LTD., C/201, SARASWAT COLONY, DOMBIVLI, EAST, THANE DIST, MAHARASHTRA STATE.
Complainee	:	RELIANCE COMMNICATIONS LTD.,
Address	:	H BLOCK,1ST FLOOR, NAVI MUMBAI

Complaint Details
RESPECTED SIR,

I WOULD LIKE TO DRAW YOUR KIND ATTN. THAT RELIANCE ARE NOT DOING THEIR SERVICE ACCORDING THE TRAI GUIDE LINES. DUE TO OVER BILLING RECEIVED SINCE JUNE,15 REGARDING VAS ADDED ON MY MOBILE NO.9323713960, I WAS NOT INTERESTED GO AHEAD THEIR SERVICE AND REMOVED THE SIM FROM MY HAND SEND SINCE 5TH OCTOBER, 2015 AND I GOT SAME PLAN CONNECTION TO OTHER SERVICE PROVIDER AND I AM RECEIVING ONLY NOMINAL BILL AND HAPPY WITH THE SERVICE. I HAD SEND TERMINATION REQUEST BY EMAIL TO RELIANCE CUSTOMER SERVICE FOR TERMINATION WITH IMMEDIATE EFFECT BECAUSE I DON'T WANT USE TWO SIM AT A TIME IN ANY HOW. I RECEIVED A MESSAGE FROM RELIANCE CUSTOMER SERVICE THAT ONCE I HAVE SETTLED ALL THE DUES THEY CAN TERMINATE CONNECTION A 15 DAYS TIME FRAME. UNFORTUNATELY, THE PERSON CAME AT HOME AND INTRODUCED HE IS FROM
RELIANCE AND SOLVE MY PROBLEMS INSTANTLY.I SAID OK , I HAVE ONE CONDITON I WILL PAY YOU ALL THE DUES TILL DATE I.E. 18/11/2015 AND I NEED TO TERMINATE CONNECTION FOR EVER. HE AGREED THESAME AND I HAVE PAID ALL THE DUES ALONG WITH ALSO WAIVED RS.1000.00AGAINST OVER BILLING CHERGED ME THE PREVIOUS 2/3 MONTHS.
ONCE, I RECEIVED THE ACKNOWLEDGE BY MAIL I INFORMED CUSTOMER
SERVICE THAT THERE IS NO OUTSTANDING PENDING WITH RELIANCE AND I DON'T WANT ARISE ANY BILL IN THIS REGARD.I REALY SURPRISED THEY HAVE STARTED SENDING BILL AGAIN SINCE NOV.2015 MENTIONE RENT AMOUNT APPROX. 200/- ON DECEMBER THEY HAVE SENDING ME THEY BILL FULL AMONT RS.299/- PLAN, SERVICE TAX, ETC., THE MONTH OF FEBURARY,2016. I THINK THEY HAVE STARTED GAMBLING WITH CUSTOMER AND WANT SEE HOW LONG THEY ARE PLAYING THIS KIND OF GAME.EVEN I HAVE NOT RECEIVED ANY POSITIVE RESPONSE FROM THEIR CUSTOMER SERIVICE I STRAIGHT AWAY AWAY APPROACHED HIGHER ATHORITYLIKE NODEL OFFICER, APPELLATE AUTHORITY, CORPORATE CUSTOMER SERVICE ETC.,
AND FORWARDING YOU THE BELOW COMMUNICATION MADE WITH THEM FOR YOUR READY REFERENCE. IN INFORMED TRAI, COMPLAINT SENT CONSUMER COMPLAINT FORUM ETC., PENDING APPROACH FOR TELCOM MINISTRY LEVEL ETC., I WOULD REQUEST YOU TO KINDLY SORT OUT THE ISSUE FOR EVER. THIS IS KIND OF MENTAL TORT8URING BY RELIANCE. ALL MOBILE RELATED DETAILS ARE THERE WITH BELOW COMMUNICATION MADE WITH RELIANCE. THANKING YOU,
WITH REGARD,
UNNI C NAIR
Dearall, Iamnotsingthesaidmobilesince5thOctober,2015andalreadyinformedyourcustomerserviceidonotwantyourserviceregardingsendaterminationrequestIreceivedamessagefromyourcustomerservicethatonceihavesettledtheduestheycanatimeframeoffifteendaystime.Unfortunately,therepresentativeofreliancehascomeatmyresidenceon18.11.2015regardingtosolvetheissuewhereadisputeregardingoverbillingchargedmetowardsVASwithoutmyconsentonJuly,15Billsonwards. ThepersonwhohascommittedtosolvedtheproblemwithgivendiscountagainstthebillafterdiscussedhishigherauthorityoverphoneoneconditionthattowardstotalpaymentIhavesettledallthebillson18thNovember,2015itself.HeagreedtherewillnotbeariseanybillfromReliance. IalsosendamessagetoallcustomerserviceinthisregardpleasetakeupthematterandIamnotresponsibleifarisefromrelease. Hence,pleasenoteyouare sendingmee-billsinceNovember,2015onwordstillthemonth.NowIrealizethatyour intentionthatyoureallydontwanttoterminatetheconnectioninanyhow. Ihadgonetheconsumercomplaintforumandhavenseenlotofvictimlikeme. Now, IhavetakenupthismatterwithyourhigherleverauthoritylikeNodelofficer, Appellateauthority,corporatecustomerservice,AnilAmbanietc., Iamwaitingforthefeedbackfromtheirendandwilldotheneedful.Quotingyouthemailsentthemforyourreference.UNNICNAIR...... NONSTOPBILLRECEIVINGBYEMAILAFTERMAKINGTHEFULLSETTLEMENTOFMYRELIANCEMOBILENO.9323713960.Inboxxunnichathanathnair unnichathanath@gmail.comFeb27(1dayago)to rcomappellatea., corporatecentr., rcomnodaloffic., rcom.ccteam, anil.ambaniDearSirs.Idonotunderstandtheintentionofreliancewhoaresendingtheebill oncethecustomerhassettledalltheduesandconfirmedthestandbymailtoterminatetheconnectionwithimmediateeffect. Theworst customerservicearenotreadytodotheirpartofworkiapproachedseniorlevelpersontotakeupthematteranddotheneedful.NowIamnotcustomerofrelianceandnotgoingtouseyourserviceinfuture.IamnotbotheredsendingyoutheE-BILL messageagainandagain,andIwillnotpaytheamountwithoutusingthesaidMobileandnowitsuptotoyouto terminatethesameanddotheneedful. Thisisabsolutelynonsensesuchagameplayedbyyourcustomerserviceandebilldept.Belowarethecopyacknowledgereceivedfromyouandnoactionhavetakeninthisregardsofar.Withregard,UnniCNair.....Referencetoyoure-mail.[T2016020601S4S050Z714213]DearMr.Nair,Weacknowledgeyoure-maildatedFebruary04,2016foryourReliancenumber9323713960andregrettheinconveniencecaused.Kindlynotethatwehaveforwardedyourconcerntoour2ndlevelescalationi.e.AppellateAuthorityinyourcircleandtheywillrespondtoyoushortly.In caseyouwishtocontactthemthedetailsaregivenbelow-E-mailid: rcomappellateauthority.mumbai@relianceada.comContactNo:18602002011(localcallchargesapplicable)OperationalDays:MondaytoSaturday[between 9:30AMto6:30PM](excludingpublicandnationalholidays).Assuringyouofourbestservicesalways.ThankyouforcontactingReliance.Regards,HarshalIngleOfficer-CustomerCareRelianceCommunicationsLimited......RespectedSir, Iwasusingtheabovereliancepostpaidmobileno.9323713960sincelasttwelveyears.Theyhaveaddedthemobileinternet(vas)withoutmyconsentfromjune,2015onwardsandstartedoverbillingwiththeuselessinternetprovidedonmymobile.Ihadsentamessagetoreliancecustomerservicetodeactivatethesameonaugust,15andtheyhavenottakenanystepandchargingthebilltilloctober,15.Ihadremovedthesimfrommyhandseton5thoctober,2015anddecidedtoneverusetheserviceofrelianceandsentarequestbymailtoreliancecustomerserviceforterminatethemobilenowithimmediateeffect.Ireceivedamessagefromcustomerserviceonceihavesettledwithallduestheycandoforthesame.Iinformedicanpaythebillandiftheycanreducetheoverbillchargesofvasandaskedtosendtherevisedbillofthesame.Ineverreceivedanyreplyfromtheirendandunfortunately,oneperonwhohasintroducedhimselfistherepresentativefromreliancecameatmyhomeon18thnov.2015hesaidhewillsortoutalltheproblemswithhisseniordirectlyoverphoneanddotheneedful.Isaidicanpaywithoneconditionthatineedtoterminatemobileno.Hesaidok,hespokesomeoneattheirofficeandreducedanamountofrs.1000/-andconfirmiwillnotreceiveanyfuturebillfromtheirend.Igotareceiptfromhimtowardspaymentcollectedme.Assoonasigotthereceiptofacknowledgemailfromreliance,iagaininformedtocustomerservicewhateverthechargesipaid fullandfinalandidontwantanybillarisefromtheirend.Againiamgettingthebillfromreliancefor november,2015dec.2015withlatefeechargesctc..ifiamnotusingthesimfromoctober2015,onwards.Actually,thisisthecleancheatingfromrelianceandidonotwantpayanysingleamount.Iwouldrequestyoutokindlyhelptosortouttheissue. Thankingyou, sincerelyyours, unnicnair mob.No.8422971192QUOTE:BELOWTHECOMMUNICATIONMADEWITHRELIANCECUSTOMERSERVICEREGARDINGTERMINATIONOFSAIDMOBILENO.:.......unnichathanathnair unnichathanath@gmail.com11:56AM(2minutesago)to customercareDearSir, SUB:TERMINATIONONMOBILENO:9323713960A/CNO:2030881140 Furthertomyemailregardingterminationofmymobilenumberyourrepresentativevisitedmyresidenceon18/11/2015andcollectedallthefullandfinalsettlementamountingtoRs.1,166/-.Healsoinformedmethat15daystimeisrequiredforterminationofsubjectmobilenumber. Iherebyinformyouthatiwillnotberesponsibleforanybillraisedfromyourend. Awaitingyourconfirmationregardingterminationofsubjectnumberassoonaspossible. TksRegards UNNICHATHANATHNAIR OnSun,Feb28,2016at11:41AM,RelianceCommunicationreliance.basu111@gmail.comwrote:DearSir/Madam,Thisisregardingthebilledoutstanding amount againstyourAccountno 2030881140Mdnno 9323713960Thisistoinformyouthatyourlastmonthbillhascrossedtheduedateand theamount payableisRs 1056.65/-MayIknowthereasonfordelayinmakingpayment.Isthereanyissuesothatwecanhelpyouwiththat.Wewouldrequestyoutomakethepaymentattheearliestsothatyourservicesgetactivated. Ifyouhavealreadymadethepaymentkindlyignorethismail.Foranyissueandsupportyoucanreplyusonthismailid Reliance.basu111@gmail.comorcontactusonthesenumbers 7303802058(Timing- 10.30amto5pm).--ThanksRegards,SuvarnaRelianceCommunicationLtd.

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