Complaint Details

Status	:	Closed
Complaint No	:	0060557/2016
Category	:	Telecom
Date	:	02-03-2016
Subject Line	:	unauthorised charges
Complainant	:	p.r.mishra
Address	:	6/164,u.i.t.,bhiwadi,dist.alwar
Complainee	:	Idea Cellular
Address	:

Complaint Details
I am the subscriber of Idea cellular and got unathorised charges .
In my cell no 09887229222 there was data pack of rs 350/ it was informed by idea on dated 19/02/2016 that your data has been completed and extra charges are rs 45.00. immediately i request to idea to stop the data pack and same has been confirmed by idea . On 22/02/2016 got masage that your extra charges are rs 645/. Repeteadely i try to contact the idea customer care but all go in vain.
Finally today i got the bill with the said amount.not only that when i am in my home town how they charges roaming.
Please intervene and provide me the corrected bill.

Regards
PRMishra
09887228222

Below the correspondence with idea are mentioned

se the net pack in my mobile no 9887229222 or suggest other pack
Tx
PRMishra


Pradip Mishra
Feb 22 (9 days ago)




to Idea



Dear sir,
Regarding My Mobile no 09887229222 the data pack uses report as per your mail dated 19/02/2016 that extra Rs 40has been charged . Immediately i request you to stop the datacard and close the facilities, subsquently i got information from you that same has been done. now today i got the mail that Rs 645/haS BEEN CHARGED EXTRA.What is going on.
Tx
PRMishra
09887228222


Pradip Mishra
Feb 25 (6 days ago)




to Idea



You have yet not responed further today same mail of RS 645/ extra charged received..If it is the case i will not hesitate to drag idea in the law of court.
Tx


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