Complaint Details

Status	:	Closed
Complaint No	:	0060584/2016
Category	:	Telecom
Date	:	05-03-2016
Subject Line	:	Incorrect Billing
Complainant	:	incorrect billing
Address	:	flat no 5D Block A Shivalaya Apt narayanpur
Complainee	:	Vodafone India
Address	:

Complaint Details
Dear Sir/Madam,

Vodafone # (Deactivated now):- 9051078677
Relationship #:- 154744453.

This is regarding the Billing dispute I have already complained to Vodafone customer care and they are not at all helpful and still not correcting the bill amount.
Post Paid connection :- 9051078677

I am on international roaming since Mid Aug 2015.
I was regularly paying the Postpaid bill amounts for the same.
In the month of Dec 2015 Vodafone billed me for calls I have never made i.e. amounting INR 9500.
They are incorrectly claiming that I received/called some customer care number at my midnight (in Mexico) where one call was on hold and another I dialed..

I have neither received any call from any customer care numbers (from India) they have mentioned nor I called any Indian customer care number.

I took the screenshot from my dialed/received list and send it across but they are not considering the same.
I also have one call recorder application which is always switched on my cellphone and there also I can't see any such call I have received or made.
More over these are customer care numbers/Sales call which I never pick up.

Please help as Vodafone is not helping here at all.
Also it’s a matter of common sense as why a person who is paying bills on a regular basis and during international roaming will talk to an Indian customer care number for 2 hours.
I am shocked to see this type of billing. This clearly indicates that these telecom companies can fabricate bills for any body and charge whatever they want.

I am ready to face any legal battle but I am now outside India hence I need help from this forum.

Suman Kumar Nanda
suman.nanda@tcs.com
001-443-742-4396 (US contact #)

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