Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000595/2011
Category	:	Consumer Goods
Date	:	28-04-2011
Subject Line	:	Mobile Battery not working properly
Complainant	:	Bhagawat S. Bharambe
Address	:	305-B Wing, Kamarol C-op HSG Society, Behind Pragati College, Dombivli east
Complainee	:	Samsung India
Address	:	Area Manager Dombivli Service centre

Complaint Details
Battery not even lasting for 20 hours.I had purchased Samsung 3310i for Rs 3400 from Mahavir Novelty at Dombivali(E). The bill number is 844 dated 8/2/2011. I observed that the battery of my phone was getting discharged within 5-6 hours. I reported this to Mahavir Novelty on 15/02/2011. He suggested to contact Samsung Service Center at Dombivali. I submitted my sample to service station on 1/3/2011. They gave it back to me after software replacement on 5/3/2011. I was told that everything was ok.
From the second day itself the problem recurred. I gave the phone again to Service Station on 9/3/2011.At the same time they replaced the battery without any document and told me everything was ok.
Again I faced the same problem and this time reported it to your Delhi office (Complaint No 8430818679). They suggested to contact Area Manager, Mr. Prashant Karate. As per his opinion I again submitted the mobile on 12/3/2011 and received back on 13/3/2011. The phone was again taken back from me for testing and this time the phone was sent to the factory and was received as TESTED and OK on 22/3/2011.
Again I faced the problem on 23/3/2011. I referred it to your Delhi office also, to Mr. Prashant Karate. As per his opinion I am again submitting the phone on 23/3/2011.
I request you to please give me a replacement for the product because there seems to be something inherently wrong in the design and manufacturing with the phone. I have not mentioned all the abuse that I have gone through while interacting with your Personnel at Service Station.

Replies