Complaint Details

Status	:	Closed
Complaint No	:	0060659/2016
Category	:	Consumer Goods
Date	:	13-03-2016
Subject Line	:	Non-Delivery of Product
Complainant	:	Keshav Mehta
Address	:	EG-17,Jawahar Bhawan,IIT Roorkee
Complainee	:	PayTM
Address	:

Complaint Details
Respected Madam/Sir,

On 24th Feb. 2016, I placed an order for Snowbird Electric Kettle under 100% Cashback Scheme with seller "IMPEX". The price of the cattle was Rs. 2999.I payed whole money from my bank and purchased that product. Order No. for my purchase was 1556005402.

After that on 29th Feb, It showed on website that the product was shipped with courier GoJavas with tracking ID- UNIPAYP2573304 . Also I was credited Rs. 2999 in my PayTM wallet as promised against 100% Cashback offer. Everthing was alright till now. But when i used to track my courier, it always showed "In Transit" status on GoJavas courier website and it happened for 10 days. When on 10th March, I called customer care of GoJavas courier, they told me that this product can not be delivered and suggested me to contact PayTM. When i mailed PayTM regarding the delay in delivery, I got a message as well as email that "The Seller has recieved your Returned Product". It was shocking for me as the product was not even received by me.How it is saying that i returned it? When i checked it on "My Orders" section on PayTM website, it was updated and showing that the product was delivered on 3rd March and returned by the customer.

This was the complete case of fraud where the seller provided fake tracking ID and it didnot even shipped the product,retained it for 10 days and when inquired about delay,it showed that the product has been returned by the customer. Now that i had purchased the product and payed money also,i became its owner and it became their liability to deliver it to me. If it was not financialy viable to them,they should not have provided 100% cashback offer at the first place.

Now, what did i got? When i transferred Rs. 2999 to my bank account,it costed me 4% charges and nearly Rs.100 loss was incurred to me.

I want Paytm to either send me the product on same address or give the compensation equal to current price of the product i.e Rs. 2599. (https://goo.gl/FWd0Iw)

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