Complaint Details

Status	:	Closed
Complaint No	:	0060693/2016
Category	:	Telecom
Date	:	16-03-2016
Subject Line	:	Replacement of Yu Yureka Handset under Warranty
Complainant	:	SAURABH KAUSHAL
Address	:	115, PARSHURAM NAGAR, NEAR RATTANGARH
Complainee	:	Micromax Informatics Ltd
Address	:

Complaint Details
I had purchased a Micromax Yu Yureka Handset online from Amazon.in on dated 09.04.2015 bearing Invoice Number: HR-DEL2-144105041-1476245. My Handset camera and flashlight had malfunctioned. I had e-mailed about the same at support@yuplaygod.com on dated 18.01.2016 describing the defects of the handset and had given all the details sought through return email. My Reference Ticket Id for the complaint made is 1989147. I was asked to courier the handset without battery and back cover to: Return Centre, YU Televentures Pvt. Ltd. B-82, MAYAPURI INDUSTRIAL AREA, PHASE-1 NEW DELHI-110064 I had sent my Yureka handset without battery and back cover to the address mentioned above on dated 03.02.16 through Indian Speed Post No. EH 47234834 3IN. Then I again e-mailed at the address provided and was again given a new Reference ID- 2077818. And after a few days on my approach against my handset under warranty I was given a new Reference ID: 2187758 asking Proof of Delivery. I sent the Proof of Delivery through return mail when sought by the company on dated 04.02.16. On receiving the Proof of delivery I was once again given a new Reference ID: 2191640. But my problem was not solved. I am yet to receive my Yureka Handset under replacement warranty. I have emailed many times to expedite the replacement procedure, but no reply has been received so far. I am very much harassed by the service. Kindly help me out on this matter.

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