Complaint Details

Status	:	In Process
Complaint No	:	0000622/2011
Category	:	Consumer Goods
Date	:	04-05-2011
Subject Line	:	Giving False details and demanding money without bill
Complainant	:	vishal vikkal
Address	:	h/no 7, nilomani phukan path, christian basti, g.s road, guwahati
Complainee	:	Eureka Forbes
Address	:	L. D enterprises, Rajgarh, Bylane 2 , House no 3,

Complaint Details
I have purchased a G. Nova water purifier from Eureka forbes. Under their service contract I was assured to have service for both my filter as well as my Iron filter for Rs1450 + Rs 125. And that was the contract given to me. My filter was changed and was given one bill and the other bill was not given. Now this year I have been told that for the same filter change I will have to pay to Rs 1900 for the same. They are providing the service for filter in guwahati and for Iron remover they are asking RS 465/ whereas in contract the amount written is only Rs 125/, Hence the service centre is not complying to the written contract.
I want that they comply to the written agreement for the same.
Thanks ,
Vishal

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