Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000684/2011
Category	:	Consumer Goods
Date	:	15-05-2011
Subject Line	:	non refund of money back of moneyback offer bond2004
Complainant	:	mukund sheth
Address	:	a57 modern colony gulmohor road savedi
Complainee	:	videocon industries ltd
Address	:	14 th km stone aurangabad paithan road chitegaon

Complaint Details
I HAD PURCHASED REFRIGERATOR OF VIDEOCON INDUSTRIES LTD. ON 24.10.2004 UNDER THE SCHEME MONEY BACK 2004. AS PER THE SCHEME CONSUMER CAN PURCHASE PRODUCT ALONG WITH DEPOSIT OF RS.4000/- CONSUMER WILL GET RS 12000/- BACK AFTER 6 YEARS AND 6 MONTHS.
AS PER THE TERMS OF BOND CONSUMER SHOULD SURRENDER ORIGINAL BOND PAPER ATLEAST ONE MONTH BEBFORE MATURITY SO CO. CAN REDEM THE AMOUNT ON MATURITY DATE I.E. ON 24.04.2011 IN MY CASE.
I HAD SURRENDERD MY ORIGINAL BOND PAPER ALONG WITH 1.LETTER 2.xerox copy-pan card (photo identity) - 3.xerox copy-election card-(address proof) 4.form no.15G of income tax (duplicate copies) (DONOT DEDUCT INCOME TAX) 5.xerox copy of bill-(product purchased-and address) 6. Cancelled cheque-(for bank account details) AS PER THE TELEPHONIC TALKS WITH VIDEOCON OFFICE AT CHITEGAON,TAL. PAITHAN DIST AURANGABADBUT CO HAD NOT RESPONDED MY LETTER TILL YESTERDAY .I WROTE HARD LETTER AND DEMANDED MONY I ALSO NOTICED THEM IF I WILL NOT RECEIVE AMOUNT I WILL MOVE TO CONSUMER COURT AND COPY WAS ENDORSED TO CHAIRMAN MR. PRADEEP DHOOT
AFTER THIS ACTION COMPAY PERSONNELS WROTE ME LETTER,THAT TOO BY BOOK POST-STATING SUBMIT THE PAN CARD XEROX AND COPY OF PRODUCT PURCHASED TO WILLINGTON AND ASSOCIATES TO WHOM THEY HAVE APPONTED AS COORDINATOR FOR REDEMPTION PROCESS.
THIS IS JUST TIME CONSUMING AS I HAD ALREADY SUBMITTED THE SAID PAPERS.
THE ADDRESS OF COORDINATOR M/S WILLINGTON AND ASSOCIATES IS JUST POST BOX NO.1003 HIMAYATNAGAR,HYDERABAD.IT IS A TACT TO AVOIDE RESPONSIBILITY AS I CANT DESPATCH DOCUMENTS BY SPEED POST OR CORRIER
SO I WROTE LETTER TO COMPANY STATING THAT I AM SENDING THE SAME PAPERS WHICH I HAD DESPATCHED TO YOU ALONG WITH MY ORIGINAL BOND PAPER
AND COPY IS ALSO FORWARDED TO CO-ORDINATOR ON YOUR RESPONSIBILITY.

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