Complaint Details

Status	:	In Process
Complaint No	:	0000769/2011
Category	:	Service Provider
Date	:	31-05-2011
Subject Line	:	Service Engineer are not coming for AMC
Complainant	:	Service Engineer not attending AMC
Address	:	The West Coast Paper Mills Ltd.,
Complainee	:	The West Coast Paper Mills Ltd
Address	:	Purchase Dept

Complaint Details
What happen for sending of Service Engineer for AMC

R.S.Rathi

----- Original Message -----
From: "R.S.Rathi"
To: ; "CRM ISD Bangalore"
;
Cc: "DGM(PURCHASE)"
Sent: Wednesday, May 25, 2011 9:56 AM
Subject: Re: Reg - Industrial Grade Water Purifier - Service


>
> ----- Original Message -----
> From: "R.S.Rathi"
> To: "CRM ISD Bangalore" ;
>
> Cc:
> Sent: Tuesday, May 17, 2011 5:24 PM
> Subject: Re: Reg - Industrial Grade Water Purifier - Service
>
>
> > Dear Sir
> >
> > My require is why Person is not coming for servicing, What is use of
doing
> > the AMC ?
> >
> > Invoice Copy we had received.
> >
> > Regards
> >
> > R.S.Rathi
> >
> > ----- Original Message -----
> > From: "CRM ISD Bangalore"
> > To: "R.S.Rathi" ;
> > Cc:
> > Sent: Tuesday, May 17, 2011 5:22 PM
> > Subject: RE: Reg - Industrial Grade Water Purifier - Service
> >
> >
> >
> >
> > Dear Sir,
> >
> >
> > Pl fine courier details
> >
> > COURIER NO: B71288535
> >
> > >
> > >
> > > Dear Madam,
> > >
> > > Pls provide courier details,
> > >
> > > Thanks & Regards,
> > >
> > > Deepak Kumaar.M
> > > Eureka Forbes LTD | Forbes Pro
> > > Cleaning Technology & Water Solutions.
> > > Mobile: 9845737474
> > > Email: deepak.kumaar@eurekaforbes.co.in
> > >
> > >
> > > ________________________________
> > >
> > > From: R.S.Rathi [mailto:rsrathi@westcoastpaper.com]
> > > Sent: Tue 4/5/2011 5:34 PM
> > > To: Deepak Kumar M.D; CRM ISD Bangalore
> > > Cc: DGM(PURCHASE)
> > > Subject: Re: Reg - AMC
> > >
> > >
> > >
> > > Till date no person has visited to our site nor invoice copy is
> > received
> > >
> > > Matter Most Urgent
> > >
> > > Regards
> > >
> > > R.S.Rathi
> > >
> > >
> > >
> > >
> > > ----- Original Message -----
> > > From: "R.S.Rathi"
> > > To: "Deepak Kumar M.D" ; "ISD CRM
> > > BANGALORE"
> > > Cc: "DGM(PURCHASE)"
> > > Sent: Friday, March 25, 2011 11:42 AM
> > > Subject: Re: Reg - AMC
> > >
> > >
> > > > Postal Address
> > > >
> > > > R S RATHI
> > > > PURCHASE DEPT
> > > > THE WEST COAST PAPER MILLS LTD.,
> > > > BANGUR NAGAR
> > > > DANDELI - 581325
> > > >
> > > >
> > > > R.S.RATHI
> > > >
> > > >
> > > > ----- Original Message -----
> > > > From: "Deepak Kumar M.D"
> > > > To: "R.S.Rathi" ; "ISD CRM BANGALORE"
> > > >
> > > > Cc: "DGM(PURCHASE)"
> > > > Sent: Friday, March 25, 2011 11:44 AM
> > > > Subject: RE: Reg - AMC
> > > >
> > > >
> > > > Dear Rani.
> > > >
> > > > As discussed pls send invoice copy to the Customer ASAP,
> > > >
> > > > Dear Rathi sir,
> > > >
> > > > pls provide your postel Address,
> > > >
> > > > Thanks & Regards,
> > > >
> > > > Deepak Kumaar.M
> > > > 9845737474
> > > >
> > > > -----Original Message-----
> > > > From: R.S.Rathi
> > > > Sent: 24/03/2011, 1:32 PM
> > > > To: Deepak Kumar (Eureka)
> > > > Cc: DGM(PURCHASE)
> > > > Subject: Re: Reg - AMC
> > > >
> > > > Dear Sir
> > > >
> > > > With reference to the discussion had with you, Please arrange to
> > depute
> > > your
> > > > service engineer immediately
> > > >
> > > > Please confirm
> > > >
> > > > Regards
> > > >
> > > > R.S.Rathi
> > > >
> > > > ----- Original Message -----
> > > > From: R.S.Rathi
> > > > To: Deepak Kumar (Eureka)
> > > > Sent: Monday, March 14, 2011 4:30 PM
> > > > Subject: Reg - AMC
> > > >
> > > >
> > > > Dear Sir
> > > >
> > > > With the reference to the discussion had with you, Attached
> > herewith
> > > > please find the Scan Copy of Industrial Grade Water Purifier AMC
> > done
> > for
> > > 4
> > > > Machine.
> > > >
> > > > Subsequently we have forward cheque vide no 17897 / 01-sep-2010 of
> > > Central
> > > > Bank of India Payable at Hubli. the same was forward to M/s Kiran
> > who
> > was
> > > > stationed at Hubli, But unfortunately till date we have not received
> > the
> > > > Invoice Copy from your end, looking to year end closing our accounts
> > > person
> > > > are pressuring for square up a/c's
> > > >
> > > > You are requested to forward the same at the earliest
> > > >
> > > > Meantime please also depute your service for attending the all
> > machine
> > > as
> > > > per given AMC alongwith consumable spare like candle etc., for which
> > will
> > > be
> > > > pay extra for the same.
> > > >
> > > >
> > > > Pl confirm the action taken in this regards
> > > >
> > > > Matter Most Urgent
> > > >
> > > > Regards
> > > >
> > > > R.S.Rathi
> > > >
> > > >
> > > >
> > >
> > ************************************************************************
> > ****
> > > >
> > >
> > ************************************************************************
> > ****
> > > > ****************************************
> > > > This e-mail and its attachment(s), if any, may be confidential and
> > are
> > > > intended
> > > > solely for the use of the individual to whom it is intended to be
> > > addressed
> > > > by
> > > > the sender and is protected under relevant law. The information
> > contained
> > > in
> > > > this electronic message and in any attachment(s) to this message is
> > > > confidential, legally privileged and intended only for those
> > person(s)
> > or
> > > > entity/ies to which this electronic message is addressed. If you are
> > not
> > > the
> > > > intended recipient (or responsible for delivery of the message to
> > such
> > > > person),
> > > > you may not use, copy, distribute or deliver to anyone this message
> > (or
> > > any
> > > > part
> > > > of its contents) and you should destroy this message, and notify the
> > > sender
> > > > immediately. E-mail transmission (integrity and security of this
> > message)
> > > > cannot
> > > > be guaranteed to be secure or error-free as information could be
> > > > intercepted,
> > > > corrupted, lost, destroyed, arrive late, be incomplete, or contain
> > > viruses.
> > > > Computer viruses can be transmitted via e-mail. The recipient should
> > check
> > > > this
> > > > e-mail and any attachments for the presence of viruses. The sender
> > accepts
> > > > no
> > > > liability for any damage caused by any virus transmitted by this
> > e-mail.
> > > The
> > > > sender does not accept liability for any errors or omissions in the
> > > contents
> > > > of
> > > > this message, which arise as a result of e-mail transmission.
> > Although
> > the
> > > > sender has taken precautions to ensure no viruses are present in
> > this
> > > > e-mail,
> > > > the sender cannot accept responsibility for any loss or damage
> > arising
> > > from
> > > > the
> > > > use of this e-mail transmission including attachment(s), if any. Any
> > > > unauthorised review, use, disclosure, dissemination, forwarding,
> > printing
> > > or
> > > > copying of this email (or any part of its contents) or any action
> > taken
> > in
> > > > reliance on this e-mail is strictly prohibited and may be unlawful.
> > The
> > > > sender
> > > > reserves the right to record, monitor, and inspects all email
> > > communications
> > > > through its internal and external networks. The sender, however,
> > shall
> > be
> > > > subject to such lawful supervision of the said message as the sender
> > deems
> > > > necessary in order to protect its information, interests and
> > reputation.
> > > >
> > >
> > ************************************************************************
> > ****
> > > >
> > >
> > ************************************************************************
> > ****
> > > > *****************************************
> > > >
> > > >
> > >
> > >
> > >
> > >
> > >
> > ************************************************************************
> > ****
> > >
> > ************************************************************************
> > ****
> > > ****************************************
> > > This e-mail and its attachment(s), if any, may be confidential and are
> > > intended
> > > solely for the use of the individual to whom it is intended to be
> > addressed
> > > by
> > > the sender and is protected under relevant law. The information
> > contained
> > in
> > > this electronic message and in any attachment(s) to this message is
> > > confidential, legally privileged and intended only for those person(s)
> > or
> > > entity/ies to which this electronic message is addressed. If you are
> > not
> > the
> > > intended recipient (or responsible for delivery of the message to such
> > > person),
> > > you may not use, copy, distribute or deliver to anyone this message
> > (or
> > any
> > > part
> > > of its contents) and you should destroy this message, and notify the
> > sender
> > > immediately. E-mail transmission (integrity and security of this
> > message)
> > > cannot
> > > be guaranteed to be secure or error-free as information could be
> > > intercepted,
> > > corrupted, lost, destroyed, arrive late, be incomplete, or contain
> > viruses.
> > > Computer viruses can be transmitted via e-mail. The recipient should
> > check
> > > this
> > > e-mail and any attachments for the presence of viruses. The sender
> > accepts
> > > no
> > > liability for any damage caused by any virus transmitted by this
> > e-mail.
> > The
> > > sender does not accept liability for any errors or omissions in the
> > contents
> > > of
> > > this message, which arise as a result of e-mail transmission. Although
> > the
> > > sender has taken precautions to ensure no viruses are present in this
> > > e-mail,
> > > the sender cannot accept responsibility for any loss or damage arising
> > from
> > > the
> > > use of this e-mail transmission including attachment(s), if any. Any
> > > unauthorised review, use, disclosure, dissemination, forwarding,
> > printing
> > or
> > > copying of this email (or any part of its contents) or any action
> > taken in
> > > reliance on this e-mail is strictly prohibited and may be unlawful.
> > The
> > > sender
> > > reserves the right to record, monitor, and inspects all email
> > communications
> > > through its internal and external networks. The sender, however, shall
> > be
> > > subject to such lawful supervision of the said message as the sender
> > deems
> > > necessary in order to protect its information, interests and
> > reputation.
> > >
> > ************************************************************************
> > ****
> > >
> > ************************************************************************
> > ****
> > > *****************************************
> > >
> > >
> >
> >
> >
>
****************************************************************************
> >
>
****************************************************************************
> > ****************************************
> > This e-mail and its attachment(s), if any, may be confidential and are
> > intended
> > solely for the use of the individual to whom it is intended to be
> addressed
> > by
> > the sender and is protected under relevant law. The information
contained
> in
> > this electronic message and in any attachment(s) to this message is
> > confidential, legally privileged and intended only for those person(s)
or
> > entity/ies to which this electronic message is addressed. If you are not
> the
> > intended recipient (or responsible for delivery of the message to such
> > person),
> > you may not use, copy, distribute or deliver to anyone this message (or
> any
> > part
> > of its contents) and you should destroy this message, and notify the
> sender
> > immediately. E-mail transmission (integrity and security of this
message)
> > cannot
> > be guaranteed to be secure or error-free as information could be
> > intercepted,
> > corrupted, lost, destroyed, arrive late, be incomplete, or contain
> viruses.
> > Computer viruses can be transmitted via e-mail. The recipient should
check
> > this
> > e-mail and any attachments for the presence of viruses. The sender
accepts
> > no
> > liability for any damage caused by any virus transmitted by this e-mail.
> The
> > sender does not accept liability for any errors or omissions in the
> contents
> > of
> > this message, which arise as a result of e-mail transmission. Although
the
> > sender has taken precautions to ensure no viruses are present in this
> > e-mail,
> > the sender cannot accept responsibility for any loss or damage arising
> from
> > the
> > use of this e-mail transmission including attachment(s), if any. Any
> > unauthorised review, use, disclosure, dissemination, forwarding,
printing
> or
> > copying of this email (or any part of its contents) or any action taken
in
> > reliance on this e-mail is strictly prohibited and may be unlawful. The
> > sender
> > reserves the right to record, monitor, and inspects all email
> communications
> > through its internal and external networks. The sender, however, shall
be
> > subject to such lawful supervision of the said message as the sender
deems
> > necessary in order to protect its information, interests and reputation.
> >
>
****************************************************************************
> >
>
****************************************************************************
> > *****************************************
> >
>

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